Help & FAQ

How do I place an order?

Tap + on any product to add it to your bag, then open your bag. Choose the Find & Get store you want to order from; you’ll see the exact WhatsApp message before it goes. Tap “Send order on WhatsApp”, and you can add your name, WhatsApp number and delivery area if you like, or skip straight to WhatsApp. We save your order and open WhatsApp with a message to that store listing your order number, items and subtotal. Send the message and the store will confirm stock, payment and delivery with you. Nothing is charged until then.

Start shopping

Do I need an account to order?

No. You only need to choose a store. Your name, phone number and delivery area are optional, and the store can ask for them in the chat.

What if WhatsApp doesn’t open, or I don’t send the message?

Your order is saved before WhatsApp opens. If WhatsApp doesn’t open, or you close it before sending, message or call the store you chose — every store’s phone and WhatsApp number is on our stores page.

Store phone numbers

Can I order without using the website?

Yes. You can message any Find & Get store on WhatsApp directly, or walk into a store and shop in person.

Find a store

How do I check on my order?

If you gave an email address at checkout, use Track an order: enter that email and your order number and we’ll email you a link to view your order. You can also message the store you ordered from on WhatsApp with your order number.

Track an order

Are your products genuine?

Yes. Find & Get sells genuine UK and USA imported brands — 100% authentic imports at fair prices.

Browse brands

How do I pay?

You don’t pay on the website. After you send your order on WhatsApp, the store confirms the total and payment details with you before you pay.

Which payment methods can I use?

The payment methods shown on our site are mobile money — M-Pesa, Tigo and Airtel — and VISA, Mastercard and AMEX cards. The store confirms payment details with you on WhatsApp.

Do you ask for my card details on the website?

No. Online card payments aren’t switched on, and checkout doesn’t ask for any card or payment details.

Privacy policy

Do you deliver across Tanzania?

Yes. Find & Get delivers nationwide across Tanzania. Enter your delivery address or area at checkout and the store you chose will arrange delivery with you on WhatsApp.

How much does delivery cost, and how long does it take?

The store confirms the delivery cost and timing with you on WhatsApp before you pay.

Can I collect my order from a store?

Yes. Choose the store you’d like to collect from at checkout and add a note that you’ll collect, or let the store know on WhatsApp.

Our stores

Can I return or exchange an item?

Contact the store you ordered from on WhatsApp with your order number and the team will help.

Store WhatsApp numbers

Something is missing, damaged or wrong. What should I do?

Message the store you ordered from on WhatsApp with your order number and tell them what’s wrong — the team will help.

Contact us

Where are your stores?

We have 5 Find & Get stores in 5 cities: Mbezi Beach (Mbezi Beach Store), Arusha (Arusha Store), Dodoma (Dodoma Store), Dar Es Salaam (Mikocheni Store) and Mwanza (Mwanza Store). Each store’s address, phone number and WhatsApp link is on our stores page.

See all stores

Can I shop in store?

Yes. Walk into any Find & Get store to browse in person — every store stocks UK and USA imported brands.

Which languages does your team speak?

Our team can help you in English or Swahili, in store and on WhatsApp.